The page looks wrong or doesn't respond

Does a page in Crewstack look wrong, show old information, or nothing happens when you click? It's usually the browser showing a saved copy of the page, or you're in a different year than you think. Go through the list before you write to us.

What it typically looks like

• The layout is skewed, or buttons and menus are missing.
• The menu or a button doesn't respond when you click.
• The search under Members finds no one, even though the person exists.
• Numbers and lists are behind. You've just changed something, but the page shows the old version.
• You land in a different year than you expected.
• It works on one computer but not on another.

Check this

1. Reload the page completely. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). The browser then fetches the page afresh instead of using what it has saved.
2. Check that you're in the right year. The event's name is at the top of the menu on the left and in the browser tab's title. More on that below.
3. Log out and log in again. Click your name at the top right and click Log out.
4. Try a private window. A private window uses neither saved pages nor cookies. If it works there, the problem is in the browser's cache or cookies. Clear them as described below.
5. Try another browser or another device. If it works there, it isn't Crewstack that's failing.
6. Are you logged in as someone else? If someone else's name is at the top right, you're seeing Crewstack as that person sees it. Click the name and click Stop 'log in as'. See Log in as another person.

If none of that helps, write to us. See at the bottom what to send.

Clear cache and cookies for Crewstack

The cache is the pages and files the browser saves to show them faster. Cookies are, among other things, your login. If you clear both for Crewstack, the browser starts afresh.

• Chrome, Edge and Firefox: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). Select cookies and cached files, and clear. If you only want to clear for Crewstack, click the icon to the left of the address in the address bar and delete cookies and site data from there.
• Safari on Mac: Open Safari's settings, find website data under privacy, search for the Crewstack address, and remove it.
• On your phone: Clear cookies and site data in the browser's settings, or try another browser.

Reload the page afterwards.

Are you in the right year?

Every year is a new event with its own address. Old bookmarks and links in old emails lead to last year's event, where the people, teams and numbers are different.

• The event's name is at the top of the menu on the left and in the browser tab's title.
• Click the name to switch to another of your events. The list shows the events you have a profile in.
• If you have your own address for the event, it points to one event at a time. See A custom domain for an event.

How to help a crew member

If a crew member writes that the page doesn't work, ask them to:

1. Reload the page completely with Ctrl+Shift+R or Cmd+Shift+R.
2. Open the link in a private window or another browser.
3. Check that the link is for the right year. Links in old emails point to last year's event.
4. Send you a screenshot of the whole browser window if it still doesn't work.

To look at exactly what the crew member sees, use Log in as on the person's profile. See Log in as another person. If the crew member can't log in at all, see A crew member or admin can't log in.

Write to support

If the page still looks wrong in a private window and in another browser, write to support@crewstack.io. Send:

1. The link to the page. Copy the whole address from the address bar.
2. A screenshot of the whole browser window, so the address bar is included.
3. Which browser and device, for example Chrome on Windows or Safari on iPhone.
4. What you did, what happened, and what you expected.
5. The error message, if there was one, for example "You have unfortunately experienced a error. The error has been reported and will be corrected as soon as possible. We apologize for any inconvenience."
6. The person's email, if it concerns a specific crew member.

Pitfalls

• You clear cookies for all sites. Then you're logged out everywhere, not only in Crewstack. Clear only for Crewstack if you can.
• Several tabs with different years. Your login covers all your events, so you can have several years open at once. Check the event's name before you change anything.
• A screenshot without the address bar. Then we can't see which event and which page it is. Include the whole window.