Crew and users
Find, resign, restore and delete people, and help them log in.
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A crew member or admin can't log in
Find out why a crew member or another admin can't log in, and fix it from their profile.
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Admins and roles
Which roles an event has, what each role and the team leaders can do, and how a super admin gives or removes a role.
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Ask for reason when taking actions
Ask whoever moves, resigns or blacklists a person to write why, and find the reason again on the person's profile.
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Can't find a person in the search
How to search under Members, which filters hide people, and what to check when a person doesn't show up.
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Force people to choose a team
Ask one or more people to choose a team the next time they open Crewstack, for example when the teams are ready after signup or the waiting list needs emptying.
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Log in as another person
See Crewstack exactly as a crew member sees it with Log in as, and find out why the button is sometimes missing.
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Manage your team as a team leader
How to find your team, see who is on it, add, move and remove people, and appoint other team leaders.
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My teams: what crew members see about their teams
What crew members see under My teams in the portal, and how you decide whether they see the team leads' email and a table of their teammates.
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Passive users
How to create people without an email or login so they can be on teams and schedules, and how to give them a real login later.
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People on several teams
Turn on several teams per person, put people on an extra team, move them between teams, and see what the primary team means.
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Resign, blacklist or delete a user
The difference between resigning, blacklisting and deleting a person, who can do what, and how to handle a GDPR erasure request.
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Resigned users – find and restore
How a person gets resigned, where to find resigned people, and what comes back when you restore them.
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The Crewstack app for your crew
What your crew can do in the Crewstack app, how you get it, how they get started, and what they still need the portal for.
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Two-factor authentication for admins
Protect your login with a code from an authenticator app, store your backup codes, and get back in if you lose your phone.
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Users and organizer admins
How an organizer admin looks a person up across your events, gives a user access to an event as an admin and removes an organizer admin.
Didn't find the answer? Write to support@crewstack.io.