Communication

Messages, email, SMS and templates.

• Automatic emails and SMS reminders

  Choose which emails Crewstack sends by itself when someone gets a shift or joins a team, and send SMS reminders before shifts.

  Admins

• FAQ for your crew

  Write answers to the questions your crew often asks, with an FAQ for each member type in the portal and the Crewstack app.

  Admins

• File manager – share files with your teams

  Where files live, who can see and upload them in each folder, and how to upload, move, pin and find files.

  Team leads

• Mail templates

  Edit the text of the emails Crewstack sends automatically, per member type and language, with tokens and a preview.

  Admins

• Mailchimp sync

  How Crewstack keeps a Mailchimp list up to date with the crew in your event, who is included, and when the list is updated.

  Admins

• Messages

  Write to members, teams, team groups or member types, follow replies as conversations, send as SMS and schedule for later.

  Admins

• Messages and notifications in the Crewstack app

  How your crew reads and sends messages in the Crewstack app, and how they switch on notifications on their phone.

  Team leads

• News in the portal

  Write news for teams, team groups, member types, everyone, the waiting list or the team leads, pin the most important one, and send it as an email too.

  Team leads

• Sent emails – check whether an email went out

  How to see under Reports whether Crewstack has sent an email to a person, and whether it arrived or was rejected.

  Admins

• View templates and the front page

  Edit the front page and the other pages people see before they log in, and the design around all emails. With a short HTML guide.

  Admins

Didn't find the answer? Write to support@crewstack.io.