Crewstack Help
Guides for Crewstack admins and team leads.
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Getting started
- Get started with the setup guide
- A custom domain for an event
- A new year or season
- Appearance of pages and emails
- Connect Stripe to receive payments
- Dashboard and widgets
- Data fields and who can see them
- Logos and colours
- Secondary email
- Set up member types
- Set up teams and team groups
- Several languages in your event
- Tags on teams and member types
- The portal: what crew members see
- What's new in Crewstack?
No guides for that role here yet.
See all 15 guidesSignup
- Crew members are stuck in the signup
- How crew members sign up
- How the waiting list works
- Invite crew members to a team
- Membership fees
- Set up the signup form
- Signup status: who can sign up?
- The confirmation email doesn't arrive
- The signup button on the front page doesn't work
- Waiting list on a team
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See all 10 guidesCrew and users
- A crew member or admin can't log in
- Admins and roles
- Advanced search, bookmarks and columns
- Ask for reason when taking actions
- Can't find a person in the search
- Force people to choose a team
- Import people to a team
- Log in as another person
- Manage your team as a team leader
- My teams: what crew members see about their teams
- Passive users
- People on several teams
- Resign, blacklist or delete a user
- Resigned users – find and restore
- The Crewstack app for your crew
- The email is already in use
- The page looks wrong or doesn't respond
- Two-factor authentication for admins
- Users and organizer admins
- Your team's status in the Crewstack app
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See all 20 guidesShifts and schedules
- Assign shifts from shift preferences
- Attendance registration and shift leaders
- Create a schedule and add shifts
- How crew members pick their own shifts
- Let crew members see who has signed up for a shift
- Overview and export of schedules
- Plan meals from the shifts
- Publish a schedule
- Shift acceptance
- Shift bundles
- Shift exchange
- Shift grades
- Shifts in crew members' own calendars
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See all 13 guidesTickets and scanning
- A crew member can't get their ticket
- Assign tickets to a single person
- Booking polls: transport and beds on the ticket
- Check-in reports
- Corego wallet with QR tickets
- Create products and give them to your crew
- NFC chips with EventPos
- Product assignments: give your team's members products
- Product pools: share out products on a team
- RFID, NFC and digital wallets
- Scanner / Scanning tickets
- See and remove a check-in
- Ticket templates
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See all 13 guidesGuest lists
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See all 2 guidesCommunication
- Answer a poll for your team
- Automatic emails and SMS reminders
- FAQ for your crew
- File manager – share files with your teams
- Group conversations
- Mail templates
- Mailchimp sync
- Messages and notifications in the Crewstack app
- News in the portal
- Polls: ask your crew a question and collect the answers
- Push notifications in the Crewstack app
- Sent emails – check whether an email went out
- View templates and the front page
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See all 13 guidesData and GDPR
- AI-powered data analysis and exports
- Documents for approval
- Export people to Excel
- GDPR and personal data in Crewstack
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See all 4 guides